1. Shipping Policy

  • Processing Time: All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.
  •  Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. The delivery time is estimated based on the shipping method selected and the destination of your order.
  • Delivery Delays: Delivery delays can occasionally occur due to unforeseen circumstances such as extreme weather, customs delays, or logistical issues. We are not responsible for delays that are beyond our control.

2. Shipment Confirmation & Order Tracking

  •  You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within [24-48] hours.

3. International Shipping

  •  Customs, Duties, and Taxes: Easy Buy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  •  International Shipping Restrictions: Some products may be restricted or prohibited in certain countries. It is your responsibility to ensure that the products you order comply with the import regulations of your country.

4. Shipping Address

  • Accuracy of Address: It is your responsibility to provide an accurate and complete shipping address. Easy Buy is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  •  Change of Address: If you need to change the shipping address after your order has been placed, please contact us immediately at [Your Contact Information]. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

5. Damaged or Lost Packages

  •  Damaged Packages: If your package arrives damaged, please contact us immediately at [Your Contact Information] with your order number and a photo of the damaged item. We will work with you to resolve the issue as quickly as possible.
  •  Lost Packages: If you have not received your order within the estimated delivery time, please check the tracking information provided. If the package is marked as delivered but you have not received it, please contact us for further assistance.

6. Unclaimed Packages

  •  If a package is returned to us due to being unclaimed or undeliverable, you will be responsible for any additional shipping costs to resend the package or to process a refund (excluding original shipping costs).

7. Shipping Restrictions

  •  Easy Buy reserves the right to restrict shipments to certain regions or countries. If we cannot ship to your location, we will notify you as soon as possible and refund any payments made.

8. Contact Information

If you have any questions or concerns about our shipping policies, please contact us at info@easybuy-eg.store.